1.Parties, scope and contract documents
The seller is Innovaskin Solutions, Diamantstraat 8 bus 379, 2200 Herentals, Belgium, info@innovaskin-solutions.be. This order agreement, the product information, checkout summary, order confirmation and invoice together form the agreement for the relevant order.
If documents conflict, order-specific information on the product, quantity, price and delivery prevails over general descriptions in this agreement. Mandatory statutory rights always remain applicable.
2.Products and formation of the order
The order comprises the accessories, consumables, spare parts or other webshop items listed in the order confirmation. The agreement is formed when Innovaskin Solutions confirms the order electronically.
Obvious pricing, stock or product errors may be corrected before dispatch. If a material correction is required, the customer may accept the amended order or cancel it without charge.
3.Price, taxes and payment
Before the payment action, checkout displays the applicable price, taxes, discount and delivery costs. The total shown in the order confirmation and invoice is payable through the stated payment method and by the stated due date.
Payment is final only after confirmation by the payment provider or receipt in the communicated bank account. A valid VAT reverse charge is stated on the invoice.
4.Delivery, risk and inspection
The available delivery method, delivery charge and any delivery restriction are communicated during checkout. A stated delivery time is an estimate unless expressly confirmed in writing as binding.
Inspect the shipment on receipt and report visible transport damage as soon as possible with photos and the order reference. Prompt notice helps the investigation but does not limit mandatory statutory rights.
5.Use of accessories and consumables
Use products only for their stated purpose and in accordance with product, safety, storage and maintenance instructions. Normal wear, consumption through use or damage caused by misuse is not in itself a lack of conformity.
Use of unapproved parts or consumables may cause damage. An exclusion applies only to the extent that such use actually caused the reported problem.
6.Privacy and electronic communication
Personal data is processed to perform the order, deliver products, provide customer service, keep accounts and comply with legal obligations. Further information is available in the privacy statement on the website.
The customer accepts that order confirmations, invoices and contract documents are provided electronically. This PDF is a durable copy of the accepted order agreement.
7.Business capacity
The customer confirms that the order is placed exclusively in the course of a professional, trade or business activity. Consumer-specific rules, including the statutory consumer right of withdrawal and consumer guarantee, therefore do not apply.
8.Cancellation and returns
A confirmed business order cannot be cancelled or returned unilaterally, except where Innovaskin Solutions agrees in writing in advance or the customer invokes a statutory or contractual right based on a demonstrated defect.
An authorised return must follow the supplied return instructions. Products must be complete, properly packaged and, where reasonably required, unused. This does not affect rights arising from non-conforming delivery.
9.Inspection, defects and business warranty
The business customer inspects the goods as soon as reasonably possible after receipt and reports visible defects or incorrect delivery without undue delay, providing enough information to investigate the issue.
Any applicable commercial or manufacturer’s warranty follows from the product information or a separate warranty document. It does not cover normal wear, ordinary consumption or damage caused by misuse, unsuitable storage, unauthorised alterations or incompatible parts.
10.Retention of title
Delivered goods remain the property of Innovaskin Solutions until all amounts for the relevant order have been paid in full. Risk passes in accordance with the agreed delivery and applicable law.
11.Business liability
To the extent permitted by law, Innovaskin Solutions is not liable for indirect or consequential loss or loss of profit. This limitation does not apply to fraud, wilful misconduct, gross negligence, death or personal injury, or where liability cannot legally be excluded.
The customer remains responsible for professional suitability, correct application and compliance with applicable use, safety and sector rules.
12.Force majeure
Neither party is liable for delay or non-performance caused by an event beyond its reasonable control. The affected party informs the other party and resumes performance as soon as reasonably possible.
13.Governing law, competent court and language
Belgian law applies. The parties first seek an amicable solution; failing that, the courts of the district of Antwerp have jurisdiction to the extent that this choice of forum is legally valid.
The agreement is available in Dutch, English and French. If translations differ in substance, the Dutch version prevails to the extent permitted by law.